#TASKRABBIT TASKER APP UPDATE#
#TASKRABBIT TASKER APP FULL#
#TASKRABBIT TASKER APP ANDROID#

The company began creating training programs to help Taskers improve and grow their skills. More applications to become a Tasker increased to the point where TaskRabbit had to put a limit on how many Taskers they could let into the community to keep supply and demand balanced. The amount of repeat tasks increased 100% month over month. Improving the Tasker experience helped Taskers manage their schedule and tasks better, which resulted in a 30% increase in task completion.Ĭlients were satisfied with the Taskers they got matched up with and ended up hiring them again. Click here to see the motion prototype for available tasks here. We found that focusing the design to be a multiple card view allowed Taskers to quickly browse and pick up tasks, which was successful in them getting more work and also resulting in more completed tasks overall. After the first release, we found from talking to Taskers that it was very ineffective because Taskers were more likely to pass on a task than to commit to one as they preferred to be able to view all of the tasks before selecting ones they wanted. The first release was focused on getting Taskers to take or pass an available task. We went through 2 iterations of releases for this. We also saw this as an opportunity to not only just get tasks that were abandoned, but also allow Clients to automatically hire Taskers especially if Clients didn't care about who they hired specifically. This feature was known to be 'Rescue/Optional Tasks', which were tasks that were abandoned by other Taskers. The biggest request and feature that Taskers loved about the old system was being able to browse tasks that were available. 'How do I find more work?' was a common question asked by Taskers. My process is always starting with sketching to think through many different ideas to refining and prototyping based on constant cycles of critique and feedback. After all the user research, I broke down the design to the core functionality that Taskers needed and then worked to piece together everything.

#TASKRABBIT TASKER APP ANDROID#

Initially, I started with using the current app on both iPhone and Android to get a sense of what the experience is like on the Tasker side and completed a few real tasks as a Tasker to truly experience the Tasker side of the system. After understanding some of the issues, I talked to customer support and Taskers to gain a deeper understanding of the issues. Mobile was the medium we focused on because Taskers were constantly completing tasks on the go.

#TASKRABBIT TASKER APP UPDATE#

Taskers wanted to be able to update their skills and profile, know what tasks they were hired for, find additional work, and update their availability. After talking to Taskers, we learned that the Tasker app we shipped was painful to use. It was difficult to navigate around the app, update availability, and worst of all, knowing which tasks were required. We learned after launching the redesign in July 2014, tasks were not completed properly or on time. For TaskRabbit's entire system to function smoothly, the Tasker experience needed to be designed well.

#TASKRABBIT TASKER APP FULL#

The teams were made up of 1 Product Manager, 3 Engineers, and 1 Designer.Įven though the Client experience was redesigned, that only completed a piece of the full experience. The old TaskRabbit model didn't support any of the functionality that Taskers wanted.ĭesign features for Taskers that will give them the proper information and context to deliver quality customer experience through better communication and work. We wanted to make sure Taskers had all the tools, information, and context they needed to complete a task successfully. Taskers wanted to be able to manage their schedule and tasks, update their skills and profile, view all their task history, and monitor their performance. Even if the Client experience was designed well, the full experience would be incomplete because the rest of the experience is dependent on the Tasker. This created an opportunity to redesign the service from the ground up. The new redesign wasn't easy, we had to tackle designing for the Tasker (Users that do tasks and earn money) after redesigning the experience for the Client (Users that hire Taskers to do tasks for them). TaskRabbit was changing its model from posting tasks and bidding to a direct hire model. TaskRabbit is a website and mobile app that allows users to outsource small jobs and tasks to people in their neighborhood.

Taskrabbit tasker app